Shipping Policy

This Shipping Policy outlines the terms and conditions for the delivery of merchandise, such as gift cards or branded apparel, purchased from the Chipotle online store. We aim to provide clear information regarding order processing, delivery times, and associated costs for your non-food purchases. Please review this policy to understand how your online orders for physical or digital goods will be handled.

Delivery Restrictions

We currently ship merchandise only to valid street addresses within the United States; we do not ship to P.O. Boxes or APO/FPO addresses. Certain items may also have specific shipping restrictions due to their nature or size, which will be indicated on the product page. For any pre-order or backorder items, the estimated shipping dates will be clearly stated, and these items will ship separately once available.

Lost, Delayed or Damaged Shipments

If your merchandise order is lost, significantly delayed beyond the estimated timeframe, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date or receipt of damaged goods. We may require photographic evidence for damaged items to help a claim with the carrier. We will investigate the issue thoroughly and, upon verification, arrange for a replacement or a full refund, depending on product availability and your preference. Your satisfaction with our merchandise is important to us.

Order Processing

All orders for merchandise are subject to verification and approval before shipment. Once an order is placed, please allow 1-3 business days for order preparation before dispatch. During peak seasons or promotional periods, processing times may be slightly extended, but we endeavor to fulfill orders as quickly as possible. We will notify you via email once your order has been processed and is ready for shipment.

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Delivery Times & Carriers

After your order has been dispatched, delivery typically takes 2-10 business days, depending on your location within the United States. We partner with reputable carriers to ensure your merchandise arrives safely and promptly. While we provide estimated delivery times, these are not guaranteed and may vary due to unforeseen circumstances like weather conditions or carrier delays. You will receive tracking information once your order ships to monitor its progress.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. We are pleased to offer free standard delivery on merchandise orders totaling above $49 within the contiguous United States. The exact shipping charges will be displayed clearly at checkout before you finalize your purchase, allowing you to review all costs upfront. Any applicable taxes will also be shown at this stage.

Order Tracking

Once your merchandise order has been processed and shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout. You can use this tracking number to monitor the progress of your delivery directly through the carrier's website. If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

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Customs, Duties & Taxes

Currently, Chipotle's online merchandise store primarily ships within the United States. This means, international customs, duties, and taxes are generally not applicable. Should we expand to international shipping in the future, customers would be solely responsible for any applicable import duties, customs fees, and local taxes imposed by the destination country. These charges are typically collected by the carrier upon delivery and are not included in the item price or shipping cost.